New Instance Platform - Developer API

The complete external integration reference for the New Instance platform: every supported REST endpoint, the SDK and CLI directory, webhook contracts, the MCP agent endpoint, error catalogue and the go-live path.

Platform products covered:

• BugWatch - error/log ingest, SDKs for 6 platforms, OpenTelemetry, Prometheus, Jaeger, RUM, debug symbols, CI deployments
• Support Tickets - sign-in links, ticket CRUD, comments, outbound ticket webhooks
• Secret Manager - encrypted MEK + variable fetch, nism CLI
• Chat - embeddable web widget + Android/iOS/Flutter/React Native SDKs
• Docs Portal - dashboard-managed docs publishing
• AI Agent Access - MCP endpoint for agent tooling

Base URLs (production - there is no separate sandbox host)link

• REST API: https://api.newinstance.cloud ({{baseUrl}})
• MCP agent endpoint: https://service.newinstance.cloud ({{serviceUrl}})
• Test mode: use a sk_test_… key on the same URLs - test keys are isolated from live data server-side

Authenticationlink

All requests use x-api-key: {{apiKey}}. Client-side delivery (browser session tokens, mobile device-signed tokens) is handled inside the SDKs and documented in their guides.